• Course

GPs, GP trainees

Advanced communication skills

After completing this course, you should have the knowledge and confidence to know:

  • How to deal with irritable or confrontational patients
  • How to communicate uncertainty
  • How to get patient buy in to an action plan
  • How to deal with a patient who insists on a certain treatment that is not required
  • How to structure a successful patient consultation.


Graham Easton, Roger Neighbour


Accreditor credit Accreditation statement
BMJ Learning courses 3 credits, 3:00 hours This course is accredited to the combined value of the modules it contains.